Mondetta.com Shipping & Return Policy

ORDER PROCESSING

Please note: Orders are processed during regular business hours, Monday-Friday 8:30 am to 5:00 pm CST.
Online orders placed on the weekend will not be processed until the next business day.

SHIPPING RESTRICTIONS

Shipping is limited only to continental North America (United States and Canada only), and includes Hawaii and Alaska. We do not ship to Mexico. "Free Shipping" promotions are offered for a limited time and are subject to discontinuation or change at any time. Mondetta's "Free Shipping" promotions are not available to residents of Hawaii and Alaska. We regret that we are unable to process international orders at this time.

30 DAY ONLINE RETURN / EXCHANGE POLICY

Here at Mondetta, we want to make sure that you are completely satisfied with your purchase. If for any reason you are unhappy with an item you have purchased, please return it within 30 days of the date of invoice (or as permitted under the exceptions indicated below). We will gladly exchange your product or credit your account.

If, for any reason, you would like to EXCHANGE a product, MONDETTA.COM will happily ship the replacement at NO SHIPPING CHARGE to you. Please note that quantities and available colors of products are limited to the available inventory. In addition, exchanges can only be made on items of the same style name/number. If you would like to exchange for a different item, a refund will be made for the initial returned item, and a new order must be placed and processed.

TO RETURN OR EXCHANGE MERCHANDISE BY MAIL, PLEASE DO THE FOLLOWING:

• Click on the image to the left to download and print out our Return & Exchange Form (PDF).
• Carefully fill in the details of your order on the form.
• Using the original packaging (if possible), package the items in their original condition, unworn and unwashed with tags still attached.
• Include the invoice (or copy of) that was originally shipped with your order.
• Mail the package to the USA or CANADA RETURNS address located at the bottom of this page.

Please note: Return shipping charges are the responsibility of the customer.

If you need assistance, you may contact our customer service department during regular business hours at orders@mondetta.com or call toll-free 1-888-333-6688

EXCEPTIONS TO RETURN POLICY

New / Current Collection Merchandise:

Returns or exchanges purchased from MONDETTA.COM in the USA must be returned to the RETURNS - USA address below
within 30 days of invoice date.

Returns or exchanges purchased from MONDETTA.COM in Canada must be returned to the RETURNS - CANADA address below
within 30 days of invoice date.

FINAL SALE / CLEARANCE MERCHANDISE:

ALL CLEARANCE SALES ARE FINAL. Absolutely no refunds or exchanges will be accepted at the online or retail stores, unless the item is defective.

Affiliated Retailer purchases: Returns or exchanges from other affiliated retail stores carrying Mondetta product will not be accepted at MONDETTA.COM. This is at the sole discretion of the retailer.

When you receive your purchase, examine it carefully. If for any reason you are not satisfied with the order you receive from MONDETTA.COM, email our Customer Service department to be issued a Return Authorization Number (RA#) with instructions. Upon return and receipt of the product, MONDETTA.COM will exchange or credit the item, less appropriate adjustments for shipping and handling.

IN THE EXCEPTION THAT YOU RECEIVE DAMAGED/DEFECTIVE PRODUCT:

Mondetta will examine the returned item(s) upon receipt, contact you directly, and only then determine if a refund for shipping charges (on returned items only) will be issued. For any further inquiries regarding returning or exchanging an Mondetta item, please contact our Customer Service department at orders@mondetta.com.