Mondetta Return Policy

Final Sale / Clearance Merchandise:

All Clearance (Items 30% Off Or More) Sales Are Final
Absolutely no refunds or exchanges will be accepted at the online or retail stores, unless the item is defective.
Before you purchase, please view our Fit Guide, to make sure our sizes fit your body type!

Affiliated Retailer purchases: Returns or exchanges from other affiliated retail stores carrying Mondetta product will not be accepted at This is at the sole discretion of the retailer.

Clearance sales
Please note that all sales are final, absolutely no refunds or exchanges will be accepted unless the item is defective. No price adjustments are allowed on previously purchased products. Free shipping will apply to order subtotals of $150 or more.

In The Exception That You Receive Damaged/Defective Product:

Mondetta will examine the returned item(s) upon receipt, contact you directly, and only then determine if a refund for shipping charges (on returned items only) will be issued. For any further inquiries regarding returning or exchanging an Mondetta item, please contact our Customer Service department at

Discounts, Discount Codes, Sales &Amp; Promotions

Mondetta reserves the right to change or discontinue a discount, discount card, sale or promotion at any time, without prior notice.  We do not honour discounts after a limited time sale or promotion has expired.  If you have received notification of a sale or promotion, please carefully check the date of expiry.  Furthermore, Mondetta does not retroactively provide refunds to customers who have previously purchased full priced items before a sale/promotion commences. (You cannot return a full priced item to receive a refund for the difference between regular and sale prices.)  Also note that discount/promotional codes will NOT apply to cart items that are already on sale 30% off or more, or in Last Season and Clearance categories, unless otherwise noted.

Gift With Purchase
During any ‘Gift With Purchase’ promotion, the free item is yours to enjoy, however if you decide to return any of your purchased items, you MUST return the ‘free gift’ as well (return shipping charges are the responsibility of the customer), otherwise the full retail value of the ‘free gift’ will be deducted from your refund.

30 Day Online Return / Exchange Policy

Here at Mondetta, we want to make sure that you are completely satisfied with your purchase. If for any reason you are unhappy with a REGULAR PRICED item you have purchased, please return it within 30 days of the date of invoice (or as permitted under the exceptions indicated below). We will gladly exchange your product or credit your account for the price of the item being returned only. Shipping charges incurred at the time the original order was placed will not be refunded.

If, for any reason, you would like to EXCHANGE a REGULAR PRICED product, Mondetta will happily ship the replacement at NO SHIPPING CHARGE to you. Please note that quantities and available colors of products are limited to the available inventory. In addition, EXCHANGES CAN ONLY BE MADE ON PRODUCTS OF THE SAME STYLE NAME/SKU. If you would like to exchange for a different item, a refund will be made for the initial returned item, and a new order must be placed and processed.

To Return Or Exchange Merchandise By Mail, Please Do The Following:

  • Click on this link to download and print out our Return & Exchange Form (PDF).
  • Carefully fill in the details of your order on the form.
  • Using the original packaging (if possible), package the items in their original condition, unworn and unwashed with tags still attached.
  • Include the invoice (or copy of) that was originally shipped with your order.
  • Mail the package to the USA or Canada Returns address located at the bottom of this page.

Please note: Return shipping charges are the responsibility of the customer.

If you need assistance, you may contact our customer service department during regular business hours at
or call toll-free 1-888-666-3388.

Exceptions To Return Policy (Regular Priced Merchandise or under 30% off)

Returns or exchanges purchased from in the USA must be returned to the Returns - USA or Canada addresses below within 30 days of invoice date.

Returns or exchanges purchased from in Canada must be returned to the Returns - Canada address below within 30 days of invoice date.

When you receive your purchase, examine it carefully. If for any reason you are not satisfied with the order you receive from, email our Customer Service department to be issued a Return Authorization Number (RA#) with instructions. Upon return and receipt of the product, will exchange or credit the item, less appropriate adjustments for shipping and handling.

Contact & Returns

Mondetta Customer Service:

Toll Free: 1-888-666-3388

International Phone: 1-204-786-1700
Fax: 1-204-786-1840
  • Returns - Canada
  • Ship returns to:
  • Mondetta Returns
  • 1109 Winnipeg Avenue
  • Winnipeg, MB R3E 0S2
  • Toll Free: (888) 666-3388
  • Returns - USA
  • Ship returns to:
  • Mondetta Returns
  • 1208 Rylan Road
  • Grand Forks, ND 58201
  • Toll Free: (888) 666-3388